We appreciate your interest in our digital guides and thank you for choosing our platform to support your business journey. Before completing your purchase, we ask that you carefully review this Refund and Returns Policy, which applies to all digital products available on our website.
All guides sold through this website are digital goods. This means that once a purchase is completed, the product is automatically and immediately delivered to the buyer in the form of a downloadable file, typically in PDF format, along with any supplementary materials included in the product description. As such, our products are considered fully consumed upon delivery, and under normal circumstances, they are non-refundable and non-returnable.
However, we understand that technical issues or honest mistakes can happen. For this reason, we may review refund requests on a case-by-case basis, but only under strictly limited conditions. A refund may be issued if:
(1) you were accidentally charged more than once for the same product;
(2) you did not receive access to your purchase due to a system error on our part and we are unable to deliver the product to you manually;
(3) you made a clear purchasing mistake and did not download or access the product in any form.
Please note that downloading the guide or any associated file, even partially, constitutes full access and fulfillment of the purchase, and renders the transaction non-refundable.
If you believe your situation meets one of the eligible cases listed above, you must submit a refund request within 7 calendar days from the original date of purchase. Requests submitted beyond this time frame cannot be considered. To submit your request, please email us at help@davgela.world, including your full name, order number, the email used during checkout, and a clear explanation of the issue. Screenshots or payment confirmations may also be requested to support your claim.
All valid refund requests will be reviewed within 5 business days of receipt. If approved, the refund will be processed using the original payment method. We reserve the right to deny refund requests that do not fall under the criteria outlined in this policy or are deemed to be in violation of our terms of use.
By completing a purchase on our website, you acknowledge and accept this Refund and Returns Policy in full. If you have any questions or need assistance before or after your purchase, please do not hesitate to contact us — we are here to help and want you to feel confident in your decision.
Thank you for your understanding and for supporting our work.